How to empower agents and increase productivity
Are you looking to increase productivity and decrease staff turnover? Find out how to optimize your workplace to ensure your agents are empowered and engaged.
How can you better engage your team?
When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?
How to manage millennial contact centre agents’ performance
By 2020, millennials will comprise half the workforce. But in an industry with as traditionally high turnover as contact centers, how are local managers to motivate and manage these younger agents? Our three techniques of technology, development and communication will help.