Contact centres are the frontline of your customer service operation, which means that your contact centre must be operating at optimum capacity at all times. The management of your contact centre is an essential element to operating successfully and providing your customers with the very best customer service.
Knowledge sharing is an essential part of keeping skills and expertise in your business. So how can you implement it effectively?
You know the saying All Work and No Play…. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.
Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.
