Why analyze performance in the back office?
Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.
Workforce Management as we know it is changing
As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.
How good software can help with your staff management needs
Looking for ways to improve your staff management? Great software can centralize your all-important company data, saving you time and keeping standards high.
What is a Net Promoter Score© and how do you improve it?
Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?
Why promoting teamwork is crucial to your business
As we embrace digital technology and the millennial workforce, traditional ideas around teamwork need updating. This article will tell you more.
What is the contingent workforce and how can you manage it?
As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.
The benefits and importance of good performance management
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
4 practical ways to improve customer experience
Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.
Shift Bidding for Better Efficiency and Engagement
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
Key objectives and processes behind performance management
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.